Welcome to Florists Chiswick. These Terms & Conditions apply to all orders and purchases of flowers and related goods made via our website, covering online flower delivery from Florists Chiswick and throughout the surrounding areas. By placing an order with us, you agree to abide by these Terms & Conditions. Please read them carefully before using our services.
These Terms & Conditions are applicable to all online customers ordering from Florists Chiswick, both in Chiswick and the neighbouring communities. Our services are tailored for the local community, ensuring fresh flower delivery direct from your local florist in Chiswick.
All orders must be placed using our online platform. Browse our selection of bouquets, arrangements, and additional gifts, select your desired items, and proceed to checkout. During the order process, you will be asked to supply relevant information, including:
Once you have confirmed your order details and payment, you will receive an on-screen order confirmation followed by an email summarising your order. Please check this information carefully and inform us promptly of any errors. It is your responsibility to ensure that all delivery information provided is accurate and complete.
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, pricing errors, or suspicion of fraudulent activity. If we cancel your order, you will receive a full refund for any amount already paid.
In the event that certain flowers or products are unavailable due to seasonal variations or supply issues, Florists Chiswick may, at its discretion, substitute with flowers of equal or greater value, maintaining the style and colour scheme of your chosen arrangement wherever possible. We will always aim to notify you of substantial substitutions but reserve the right to act as required to fulfil your order on time.
We offer flower delivery services in Chiswick and the surrounding areas, subject to our delivery zones and timescales. Orders can be scheduled for same-day or future delivery depending on availability and time of order. Accurate delivery addresses and recipient information must be provided. While we make every effort to deliver on the requested date, delivery times cannot be guaranteed, particularly at peak times such as Valentine’s Day, Mother’s Day, and Christmas.
If the recipient is not available at the time of delivery, our delivery driver may:
We will follow any specific delivery instructions provided where feasible. If it is not possible to deliver your order due to incorrect or incomplete information, or if no suitable alternative can be arranged, the order may be returned to the shop and a redelivery fee may be charged.
All prices on the website are shown in Pound Sterling (GBP), including VAT where applicable. Delivery fees are calculated and added at checkout and are clearly indicated before you complete your purchase.
We accept various forms of payment, including major credit and debit cards, via our secure online checkout. Payment must be made in full at the time of ordering; no order will be processed or delivered before payment is confirmed.
Should you wish to amend or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, subject to our order processing schedule:
Customised or bespoke floral arrangements may be non-refundable once preparation has begun, except where faulty or not as described.
Your satisfaction is important to us. If you are unhappy with the flowers or service received from Florists Chiswick, please notify us as soon as possible, ideally within 24 hours of delivery, so we can resolve the matter promptly. Photographic evidence of any issues may be required for quality control and to process refunds or replacements if appropriate.
Due to the perishable nature of flowers, returns are not usually possible, but refunds or replacements will be considered in cases of significant dissatisfaction, damaged goods, or incorrect orders. Our decision in such matters is final.
All products are subject to availability and seasonal change. We strive to ensure the information, images, and product descriptions on our website are accurate. However, colours, varieties, and packaging may vary depending on stock, supplier, and time of year. Any significant changes will be notified to customers before completion of an order.
Florists Chiswick will not be held liable for any indirect or consequential loss, loss of profit, or business interruption that may result from the supply or late delivery of goods. We accept liability, up to the value of your order, only for direct losses arising from our breach of contract, defect, or negligence. This does not affect your statutory rights as a consumer.
We are not responsible for any failure to deliver your order or delays due to circumstances beyond our reasonable control, including but not limited to adverse weather conditions, third-party delivery failures, civil disturbance, government action, or natural disasters.
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account. Please notify us immediately if you suspect any unauthorised use or breach of security.
All content, images, logos, and designs featured on the Florists Chiswick website are the property of Florists Chiswick or its licensors. Copying, reproduction, or commercial use of any material is prohibited without prior written consent.
We handle your personal information in line with applicable UK data protection laws. Full details of how your data is collected, used, and protected can be found in our Privacy Policy, available upon request. We do not share your data with third parties except as required to process your order or where required by law.
Florists Chiswick reserves the right to update or modify these Terms & Conditions at any time, with or without prior notice. The most current version of the Terms & Conditions will be displayed on our website; please check this page regularly to stay informed of any changes.
If any part of these Terms & Conditions is found to be invalid, illegal, or unenforceable by any court of competent jurisdiction, such provision shall be deemed severed from the Terms and the remaining provisions shall continue in full force and effect.
These Terms & Conditions and any disputes arising under or related to them shall be governed and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms.
If you have any questions about these Terms & Conditions or require assistance regarding your flower delivery order in Chiswick and the surrounding areas, please contact us using the details provided on our website.
These Terms & Conditions, along with any documents or policies referenced herein, constitute the whole agreement between Florists Chiswick and you, the customer, concerning your online order and supersede any previous understandings or agreements.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Florists Chiswick, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Florists Chiswick.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
