Returns, Refunds and Customer Complaints Policy

Fresh Flowers Guarantee at Florists Chiswick

At Florists Chiswick, we pride ourselves on delivering the very freshest flowers to homes and businesses across our local area. Our reputation as a trusted florist in Chiswick is built on customer satisfaction, timely service, and an unwavering commitment to flower freshness. That's why every bouquet you receive from us is backed by our Fresh Flowers Guarantee, ensuring lasting beauty and quality.

Damaged-on-Arrival Policy

Though rare, damages can occasionally occur during delivery. If your flowers arrive damaged or wilted, please let us know as soon as possible — ideally within 24 hours of receipt. In order to help us resolve the issue quickly, we ask that you provide a clear description of the problem and, if possible, a photograph of the bouquet as it arrived. Your experience matters to us, and we are committed to making things right.

Freshness Window

We guarantee that all flowers delivered by Florists Chiswick will look fresh and vibrant for a minimum of five days from the date of delivery, provided they are cared for according to our guidelines. Should your flowers fail to meet this standard within the five-day freshness window, please contact us promptly. Our team will assess the situation and arrange a suitable resolution to maintain your confidence in our services.

Refund and Replacement Options

Your peace of mind is important to us. If you are not completely satisfied with the quality or condition of your flower arrangement due to circumstances within our control, we offer the following options:

• Free Replacement: We will arrange for a new bouquet to be delivered to you at the next available time.
• Full or Partial Refund: Depending on the nature of the issue, we may offer a full or partial refund directly to your original payment method.

Please notify us of any concerns regarding your order within five days of delivery so that we can take prompt action. Claims made after this period may be ineligible for refund or replacement, in line with our Fresh Flowers Guarantee commitment.

Customer Complaints Process

If you wish to raise a complaint about your order or our service, we encourage you to reach out to our customer support team with the details of your experience. Our resolution policy is transparent and straightforward:

1. Contact our customer service team with your order details and the nature of your complaint.
2. Our staff will investigate the issue thoroughly and liaise with you for any additional information.
3. We aim to resolve complaints within two working days, keeping you updated throughout the process.
4. If a satisfactory resolution is not reached, further escalation will be available, ensuring your concerns are heard and appropriately addressed.

Your Trusted Local Florist in Chiswick

Florists Chiswick is dedicated to providing exceptional service and the freshest flowers to our local community, including households and businesses alike. We stand by our products with a clear returns, refunds, and complaints policy, giving you complete peace of mind every time you order. Thank you for choosing us as your preferred Florists Chiswick.